Privacy Policy

Eikonikos Klinki Private Limited (“us”, “we”, or “EKPL”, which also includes its affiliates) is the author and publisher of the internet resource www.eikonikosclinics.com (“Website”) on the world wide web as well as the software and applications provided by EKPL, including but not limited to the mobile application ‘EKPL’, (together with the Website, referred to as the “Services”).

This privacy policy (“Privacy Policy“) explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink https://eikonikosclinics.com/privacy (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

1.WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia:

i.) Section 43A of the Information Technology Act, 2000;

ii.) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

iii.) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

iv.) The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;

v.) The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and

vi.) How and to whom EKPL will disclose such information.

2.COLLECTION OF PERSONAL INFORMATION

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by EKPL. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

i.) contact data (such as your email address and phone number);

ii.) demographic data (such as your gender, your date of birth and your pin code);

iii.) data regarding your usage of the services and history of the appointments made by or with you through the use of Services;

iv.) insurance data (such as your insurance carrier and insurance plan);

v.) other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.

The information collected from you by EKPL may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

vi.) passwords;

vii.) financial information such as bank accounts, credit and debit card details or other payment instrument details;

viii.) physical, physiological and mental health condition;

ix.) sexual orientation;

x.) medical records and history;

xi.) biometric information;

xii.) information received by body corporate under lawful contract or otherwise;

xiii.) visitor details as provided at the time of registration or thereafter; and

xiv.) call data records.

EKPL will be free to use, collect and disclose information that is freely available in the public domain without your consent.

3. PRIVACY STATEMENTS

3.1ALL USERS NOTE:

This section applies to all users.

(a) for the purpose of providing you the Services,


(b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,

(c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates

(d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice,

(e) debugging customer support-related issues,..

(f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. EKPL also reserves the right to use information provided by or about the End-User for the following purposes:

i.) Identifying You.

ii.) Publishing such information on the Website.

iii.) Contacting End-Users for offering new products or services.

iv.) Contacting End-Users for taking product and Service feedback.

v.) Analyzing software usage patterns for improving product design and utility.

vi.) Analyzing anonymized practice information for commercial use.

vii.) Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

If you have voluntarily provided your Personal Information to EKPL for any of the purposes stated above, you hereby consent to such collection and use of such information by EKPL. However, EKPL shall not contact You on Your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written consent.

3.2PRACTITIONERS NOTE:

This section applies to all Practitioners.

3.2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on EKPL, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.

3.2.2 All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to EKPL, failing which they are required to leave the Services, including the Website immediately.

3.2.3 Practitioners’ personally identifiable information, which they choose to provide to EKPL, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by EKPL You will be the owner of your information and you consent to EKPL collecting, using, processing and/or disclosing this information for the purposes hereinafter stated .EKPL may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. EKPL also reserves the right to use information provided by or about the Practitioner for the following purposes:

i.) Publishing such information on the Website.

ii.) Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.

iii.) Contacting Practitioners for taking product feedback.
iv. Analyzing software usage patterns for improving product design and utility.

v.) Analyzing anonymized practice information including financial, and inventory information for commercial use.

3.3 END-USERS NOTE:

This section applies to all End-Users.

i.) Analyzing software usage patterns for improving product design and utility.

ii.) Analyzing such information for research and development of new technologies.

iii.) Using analysis of such information in other commercial product offerings of EKPL.

iv.) Sharing analysis of such information with third parties for commercial use.

3.4CASUAL VISITORS NOTE:

4. CONFIDENTIALITY AND SECURITY

5. CHANGE TO PRIVACY POLICY

EKPL may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way EKPL treats User’s personally identifiable information, or in the Privacy Policy itself, EKPL will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact contact@eikonikosclinics.com to deactivate your account. Unless stated otherwise, EKPL’s current Privacy Policy applies to all information that EKPL has about you and your account.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

6.CHILDREN'S AND MINOR'S PRIVACY

EKPL strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the EKPL Website and Services are not intended for use by minors, EKPL respects the privacy of minors who may inadvertently use the internet or the mobile application.

7. CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to EKPL using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

8. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or EKPL’s information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by EKPL in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

Name: Hardeep Singh
Eikonikos KlinkiPvt. Ltd
Diamond Avenue, Amritsar, Punjab 143008
Email: admin@eikonikosclinics.com